A live chat session is initiated one of two ways:

• Proactive Chat Session - Proactive Chat Session generally occur when our ChamberLivePRO Agents identify a particular surfing pattern on your website that indicates a visitor is likely to be a prospect member. Our agents will then manifest a Chat window and invite the Visitor to chat by asking if they have any questions or need assistance.
• Reactive - Visitors to your web site simply click a Live Help button and are connected with one of our agents on your Organization's behalf. Your representative then assists the visitor by providing information, links, graphics, or even guiding them through your web site.

Our Membership Sales and Directory Assistants engage your visitors in a personal & friendly manner, answer any questions they may have, direct them to your valuable information, and guide them through any online processes. Our agents work to capture vital information from the visitor, including their name, email and IP addresses, city, state, etc while converting the visitor into a potential membership lead for your Chamber (if applicable).

Our Agents will also promote any Chamber events or activities (upon your request) for potential members or new members, all in an effort to assist your sales/membership team.